Refund policy

Return, Refund, and Warranty Policy

At Dakota Brace, we are dedicated to delivering high-quality, custom orthopedic braces designed to meet your unique needs. Due to the personalized nature of our products, we cannot accept returns or provide refunds for custom-made items. However, your satisfaction is our priority, and we stand by the quality of our craftsmanship.

Prepayment for Custom Braces & Customer Engagement

The full payment for your custom brace is made upfront to secure your order and begin the personalized process. Due to the unique, custom nature of our products, once your individual brace design has been initiated or the custom fitting process has begun, we are unable to offer refunds.

For situations where a prepayment has been made but you have not yet engaged with our clinical staff to begin your custom brace design or fitting process, please contact us at success@dakotabrace.com.

Such requests will be reviewed individually on a case-by-case basis. Our aim is to provide fair solutions, considering the circumstances and any administrative efforts involved.

Adjustments or Remakes Due to Design Errors

If there is an error in the design or functionality of your custom brace caused by us, we will work with you to address the issue. Adjustments or a remake will be provided free of charge within the first 60 days of delivery.

Damage from Manufacturing Defects

If your product arrives with damage or defects caused during manufacturing, we will repair or replace the item at no cost to you. Any issues related to manufacturer defects must be reported within the first 30 days of receiving your product.

Warranty Coverage

Dakota Brace products are covered under the following warranty terms:

  • Brace Straps: Warrantied for 1 year. If a strap is found to be defective, it must be returned to Dakota Brace for inspection and verification. Approved claims will result in a replacement or refund for the strap.
  • Brace: The brace itself is warrantied for 2 years against defects in materials and workmanship, as well as failure due to normal wear and tear.

What Is Not Covered

  • Misuse or damage caused by improper care.
  • Issues reported outside the specified timelines (30 days for manufacturing defects, 60 days for design adjustments, 1 or 2 years for warranty claims).
    • Cost of shipping to and from Dakota Brace will be the responsibility of the customer unless the brace is reported within these periods and under warranty.
  • Damage caused by modifications or repairs not authorized by Dakota Brace.

Reporting an Issue or Filing a Warranty Claim

To report a design error, manufacturer defect, or warranty claim, please contact us at success@dakotabrace.com with the following:

  • Your order number.
  • A detailed description of the issue.
  • Photos of the product, highlighting the concern.

Our team will promptly review your case and provide guidance on the next steps, including return instructions if applicable. 

Thank you for trusting Dakota Brace. We are committed to providing durable, high-quality solutions that support your mobility and comfort.